- Patty Bough, 85, told local reporters she was stranded at the airport for 14 hours after not receiving wheelchair assistance.
- Her family struggled to get her on a flight the same day, and her new flight to another airport two hours away from her destination.
- Bough is among growing reports of wheelchair users being abandoned by airport staff in recent weeks.
A senior in a wheelchair was nearly hospitalized after being stranded for more than 14 hours at Orlando airport earlier this month.
Patty Bough, 85, said Orlando Fox 35 that Frontier Airlines employees did not show her to her gate, after her granddaughter, who did not have a boarding pass, was refused entry to security to help her. After missing her 8:30 a.m. flight on Saturday, Bough was left unattended at Orlando International Airport and had a stress-induced panic attack.
“They took my blood pressure and they wanted to take me to the hospital. I said, ‘I think I’m really, really upset,'” Bough told Fox 35.
“It was a bad, bad, bad, bad day today.”
Bough and her family insisted that she stay at the airport until she found another flight, which they said proved difficult. After Frontier offered to put her on a flight on Sunday, her family lobbied for her to be placed on a flight on Saturday night.
Bough finally caught a flight later that evening, but arrived at another airport two hours from the home of Bough’s daughter, Susie Mages, who was picking her up.
“It turned into a total nightmare,” Mages told Fox 35. “Now she’s sitting at the airport from 8:30 a.m. this morning until 10:30 a.m. tonight. Then she flies to an airport two hours away from me. We will win ‘not enter before 1am’
A TSA spokesperson told Fox 35 it was up to the airline to provide a ‘pass’ to allow family members or healthcare providers without a boarding pass to assist. wheelchair users.
According to Border websitetravelers looking for additional assistance can select “add special services” when booking their tickets to receive additional guidance.
A Frontier spokesperson told Insider that Bough’s initial reservation did not include a request for wheelchair assistance, noting that it was later added to his updated reservation when the airline was alerted. of need.
“Unfortunately, our service provider has not received a request for wheelchair assistance for Ms. Bough,” the spokesperson said. “Requests should be made in advance. We regret this has caused travel disruption. We have rebooked Ms Bough on a separate booking as requested.”
Bough is one of a growing number of wheelchair users who say they have been abandoned at the airport. Morgan Jones, a 34-year-old man with fibromyalgia and lupus who suffered a similar incident this month after a series of flight delays, told Insider’s Hannah Towey that people who use wheelchairs are ” abandoned and forgotten” by airport staff.
“I’ve read about mothers with babies stuck on the floor. I’ve read stories of lost luggage and delays,” Jones told Insider, adding, “But nobody talked about the hell vulnerable and ADA passengers.”