AI, Vistara to help each other in case of flight disruptions

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NEW DELHI : Air India and Vistara have reached an agreement to transfer domestic and international passengers to each other in the event of a disruption in flight operations involving either airline. This development comes barely fifteen days after Air India concluded a similar agreement with AirAsia India for two years.

The agreement between Air India and Vistara “will enable the airport teams of both airlines to offer first available alternative flights to minimize inconvenience to passengers”, Air India said in an internal circular dated February 22.

A copy of the circular has been reviewed by Mint.

This agreement between Air India and Vistara will be valid from February 23, 2022 to February 29, 2024, specifies the circular.

Passenger transportation will be on an “as available” basis, as determined by the accepting airline’s airport manager, whose decision in this case would be final with respect to seat availability, the circular states. .

“Flat rates will be charged according to the distance of the sector and CUTE, PSF, ASF, UDF/ADF, service tax/TPS or any other applicable tax or charge notified by the competent authority from time to time will be additional, beyond the rate agreement”, indicates the circular.

“The transferring airline’s baggage allowance as shown on the original transferring airline ticket will apply to passengers accepted by the accepting airline. Any excess baggage not purchased with the original booking will be charged upon acceptance of the airline’s excess baggage policy,” he said.

Air India is one of four airlines operated by the Tata Group. The group holds majority stakes in AirAsia India, a joint venture with AirAsia Investment Limited (Malaysia), and Vistara, a joint venture with Singapore Airlines Ltd, in addition to low-cost airline Air India Express.

After acquiring Air India and Air India Express from the government, the Tata Group rolled out a 100-day plan for Air India to improve its operational and service standards.

The conglomerate wants to expand the airline’s network, modernize its fleet, improve customer service and make it a technologically advanced carrier, Tata Sons Chairman N. Chandrasekaran said in his first speech to Air India staff on February 16.

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