Two Australian women have been prevented from boarding their Jetstar flight to Bali because they took their PCR tests two hours too early.
Jessie Carr, 22, and her sister Angie Carr, 23, were left behind at Sydney International Airport on Monday night as they were allegedly denied entry to Indonesia.
Australians traveling to Indonesia must be vaccinated against Covid and take a PCR test within 48 hours of departure.
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Jessie Carr, 22, and her sister Angie Carr, 23, were stranded at Sydney International Airport on Monday night after being unable to board their Jetstar flight to Bali.
PCR tests are available at the airport but take an hour and a half, too long for the sisters to complete their flight.
“When you’re denied your flight to Bali because the PCR test expired two hours before check-in,” Jessie wrote in a video she shared online.
The sisters were traveling to Bali to find their father after being unable to see him for several months due to Covid restrictions.
‘We could have completely missed our opportunity to visit him and also lost our money and our total holiday,’ Jessie told Daily Mail Australia.
Jessie Carr (right) said she and her sister Angie (left) were unable to board their flight to find their father due to confusion over a PCR test
The TikTok star said she and Angie took the test 50 hours before the flight on Saturday afternoon and received their test results 40 hours before departure.
It wasn’t until the pair arrived at the airport that they realized the 48-hour deadline was from when the tests were carried out, not when they received their result.
They said confused instructions from Jetstar led to the crash.
“The instructions weren’t clear. The text message from Jetstar said we needed negative test results within 48 hours of departure,” Jessie said.
Jetstar sent the above text message to Jessie Carr stating that the girls should provide a ‘negative test result within 48 hours of departure’ leading the girls to believe the deadline started from the moment where they received the test result and not when they took the test.
Jessie Carr (pictured) said the confusing message cost the sisters $700 in accommodation, retesting and transport
“They didn’t specify it starts from when you complete the test, it just said we need the ‘result’ 48 hours before, which we provided.”
“Results are from 40 hours before the start in time.”
After spending an hour on hold with the Jetstar reservations office, the Carr sisters were able to be transferred to a flight on Tuesday.
Although the girls did not have to buy new plane tickets, they had to pay for new tests, accommodation and transportation.
“We both had to pay for a hotel near the airport for the night — $170 for the hotel and Uber — to make sure we got the next flight on time,” Jessie said.
“We live 2.5 hours away. Coming home with all our luggage, not to mention having to do it all over again in the morning, would have been a major inconvenience.
Angie Carr (pictured) and her sister Jessie were unable to board their flight from Sydney to Bali because their PCR test had expired two hours before departure
Jessie (pictured) and her sister were able to get a flight with Jetstar the following day after being stranded at Sydney Airport
“We had also already paid for accommodation in Bali for that night so we wasted our money on that as well, $70 for one night. We were not refunded, which is totally understandable.
“Also, at that time, our PCR tests would have expired before the new flight, so we had to pay $79 each again for the new ones, after having already paid $150 for the first ones.
“As a result, we lost approximately $700 in total due to the unclear information provided.”
Jetstar told Daily Mail Australia they have not received any further customer complaints about their messages, but have updated their text messages to avoid future confusion.
The company’s new text message reads:
‘IMPORTANT UPDATE: Please complete all entry requirements before arriving at the airport for your flight to Bali. Requirements include a negative RT-PCR test result for all passengers (the test must be taken within 48 hours before departure)‘.
INDONESIA COVID TRAVEL REQUIREMENTS
To travel to Indonesia, you must be vaccinated with at least 2 doses of Covid vaccine.
You must also provide proof of a Covid (PCR) test performed within 48 hours of departure for Indonesia.
Children under the age of 6 are not required to be vaccinated to enter Indonesia.
Partially vaccinated children 6 to 17 years old may be required to be vaccinated by local authorities.
Source: Smart Traveler
Specific paid PRC tests are required for international travel.
For more information on testing and documentation, see here.
Jessie recently made headlines for a ‘failed’ fashionable brow lift.
The procedure involved lifting the corners of the eyebrows with a biodegradable thread to create a “fox eye” look.
Jessie was swollen for two weeks after the $2,000 surgery last October, but said the results faded quickly and the threads were still visible eight weeks after the procedure.
“My eyebrows were completely uneven,” she said in a video.
“I had bumps on my face, but they didn’t stick out much and didn’t look inflamed.
Jessie Carr recently made headlines for a ‘botched’ fashion brow lift that left ‘threads’ visible on either side of her forehead
‘It’s really not worth it, it doesn’t work and it made me look sloppy like that!’
She said that if she pressed hard enough on the wires, she could feel “the liquid transfer from side to side”.
Jessie returned to her doctor to receive a $1,100 refund and “dissolve” the threads.
Seven months later, Jessie is still suffering from the operation and has a lump on her right temple.