Families stranded at airport for 12 hours as Boxing Day breaks ruined

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Passengers had buckled into their seats at Manchester Airport and expected to take off at 8:10 am, but a chaotic day saw them stranded on the ground all day.

Michael Ackroyd with his two children as they waited on the plane to leave for Turin

Smoking holidaymakers were stranded at Manchester Airport on Boxing Day for 12 hours because their plane had ‘leaky toilets’.

Passengers strapped into their seats and expected to take off at 8:10 a.m. but a chaotic day left them stranded all day, the Manchester Evening News reports.

The first day of the festive breaks took place in transit, with passengers not arriving in Turin until around 10:30 p.m.

Flight operator Tui apologized to passengers, saying the disruption was due to a “technical issue”.

Michael Ackroyd, of Saddleworth in Oldham, was one of those who spent hours sitting in a plane on the tarmac.

He and his family were eagerly awaiting the start of their ski vacation when they were taken by the disruption.







Flight operator Tui apologized to passengers
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Picture:

REUTERS)


Mr Ackroyd told Manchester Evening News that the plane whose passengers were to go to Turin had a “leaky toilet”.

He claims they waited on the plane for three hours until the passengers were removed from the plane, so a replacement plane could be found.

Several hours later, the passengers were then brought on a new plane, around 3:45 p.m.

But Mr Ackroyd said they had to wait another hour after learning there were no ground staff available to transfer the baggage to the new plane.

The flight finally left around 7:30 p.m.







The delays also affected travelers who were scheduled to catch the return flight from Turin to Manchester
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Picture:

AFP via Getty Images)


Passengers were given vouchers to spend on food during the day, but one said they were told there were no meals available on the evening flight, just snacks including chips, chocolate and cookies.

“With children on board, no food and the increased risk of Covid, although everyone should have had a PCR within 48 hours or a lateral flow test within 24 hours, tensions are mounting, people are in distress and patience is running out, ”said one passenger. .

“To say the conditions are a disgrace is an understatement.

“To the credit of the staff on the plane, they stay calm, answer questions and work hard to make phone calls to resolve the mountain of problems this has caused.”

The delays also affected travelers who were scheduled to catch the return flight from Turin to Manchester.

A spokesperson for TUI said: “We would like to apologize for the inconvenience to our customers on flight TOM2726 from Manchester to Turin which was delayed due to a technical issue.

“We can confirm that an alternative aircraft has now departed Manchester and customers are on their way to Turin.

“The safety and well-being of our passengers and crew is always our top priority and we would like to thank the passengers for their patience and understanding at this time.”

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