Travelers are being warned that air travel disruptions could continue until the end of the year as airlines and airports struggle to renew operations.
Social media has been inundated with travel horror stories including delayed luggage, long lines at airports and even canceled flights as domestic and international travel nears pre-COVID levels.
Lucy Summers told Radio 6PR that she and her family were packed and ready on Saturday night to fly to Bali the next morning, until a midnight text from Jetstar telling her their flight had been canceled for “operational reasons”.
The family were offered different dates 10 days later, but Summers said as a small business owner and mother of teenagers preparing for rescheduled exams, it wasn’t that simple .
“For us, it’s a mental health break. For the past two years, I think everyone has been very difficult, but when we go there, we really come together as a family,” she said.
“They’re just devastated.”
Federation of Australian Travel Agents chief executive Dean Long said Summers’ story was one of the worst he had heard, but was not unique.
He said it would take until the end of the year to tackle the root causes of problems in the aviation industry, which often involved a lack of cabin crew, who have been laid off by the thousands during the pandemic. .
“As a result, they’ve found other jobs that don’t mean they have to live in a hotel 200 days a year and that sort of thing, and they just don’t want to come back,” he said. .