Los Angeles World Airports (LAWA) CEO Justin Erbacci yesterday joined representatives from Delta Air Lines to officially cut the ribbon to open the all-new Terminal 3 concourse at Los Angeles International Airport (LAX ).
The opening marked the completion of the third phase of the ongoing modernization of LAX’s Terminals 2 and 3.
Terminal 3 and the satellite concourse, which was built in 1961, was demolished in 2020 to make way for a brand new facility. Demolition of the terminal during the global pandemic allowed the project to accelerate by 18 months, with various phases completed ahead of the original schedule of 2024.
“Improving the customer experience is key in our ongoing work to build a better LAX, and we are excited to see the next major phase of this project completed in partnership with Delta Air Lines,” enthused Erbacci.
“The new Terminal 3 concourse features the best passenger amenities and technology and showcases our vision for a fully modernized airport.”
The hall will feature nine gates in total, eight of which will go live as part of today’s grand opening. The ninth gate will be part of the next phase of construction scheduled for completion in early 2023.
The new concourse also features exciting new dining and retail options, several of which are already available to passengers, such as Homeboy and Gameway, and many more will open in the coming months.
“We continue to improve the customer journey in Los Angeles, building loyalty through state-of-the-art infrastructure, robust network offerings, innovative technology and of course, our award-winning customer service,” said Vice President of Delta Global Sales, Scott Santoro.
“LAX is one of Delta’s most important coastal hubs, and we are committed to being the world’s largest carrier, providing customers with the premium experience they deserve.”
The first phase of the $2.3 billion joint investment with Delta Air Lines began in April with the unveiling of the state-of-the-art parent company, which consolidated ticketing, security screening and baggage claim into a single building.
In May, the second phase of the project was completed with the opening of three gates at Terminal 3.
Next year, a new Delta One check-in counter and the ninth gate of Terminal 3 will be completed and opened. The final piece of the project – the Terminal 3 connection bridge to Tom Bradley International Terminal post-security screening – is expected to be completed and open by fall 2023.
Since the beginning of the project, more than 4.5 million hours of work have been recorded, of which 30.9% carried out by local workers.
Additionally, Delta exceeded LAWA’s 20% target for diverse business integration with an impressive 29.2% so far.