Lost baggage: Airlines and airports with most unresolved missing baggage claims


Nearly 600 reports of lost baggage have been forwarded to the Civil Aviation Authority after airports and airlines failed to recover the missing items.

Storage outfit search Bounce analyzed baggage lost on flights to and from the UK between 2016 and 2020 following an access to information request to the CAA.

It should be noted that not all cases of lost baggage are handled by the CAA, which only investigates issues that cannot be resolved with airlines or airports.

The airline with the highest number of lost suitcases reported to CAA was Royal Air Maroc, with 58 suitcases between 2016 and 2020. Royal Air Maroc (more commonly known as RAM) is Morocco’s national carrier and operates scheduled flights to London Heathrow and Gatwick. , as well as Manchester Airport.

In second place was Iberia, Spain’s flagship airline, which has seen 40 cases referred to the CAA in the past five years.

No-frills carrier Ryanair was also among the airlines with the highest number of lost baggage claims, with 37 between 2016 and 2020.

While lost baggage complaints are directed to airlines rather than airports, research also looked at which UK hubs have seen the most cases, whether on departing or arriving flights.

The airport with the highest number of lost baggage cases by far was London Heathrow, with 116 incidents reported to the CAA. Another London airport came in second, with 84 cases of baggage lost in the last five years at Gatwick.

However, it is not surprising that the UK’s busiest airports occupy many of the top spots.

Lost luggage is one of the worst travel nightmares

Airlines with most cases of lost baggage on UK flights reported to CAA:

  1. Royal Air Maroc – 9.70% of all lost baggage reports

  2. Iberia – 6.69%

  3. Ryanair – 6.19%

  4. Vueling Airline – 5.18%

  5. Pakistan International Airlines PIA – 4.68%

Cody Candee, CEO and Founder of Bounce, said: “Traveling can be a frustrating experience at the best of times, but perhaps one of the most irritating things that can happen when traveling is losing your luggage.

“From our research, we found that the CAA handled 598 cases of lost baggage between 2016 and 2020 in the UK. These cases were cases the airlines failed to resolve, ultimately leaving their customers completely without their luggage. “

Here are some tips for locating lost luggage.

1. Contact the airline

Rather than the airport, these are the airlines you should contact first, and you should do so as soon as possible. There should usually be an airline representative at the airport, but if not, be sure to call them.

2. Request baggage to be delivered

When you talk to someone at the airline, ask them to transfer your luggage to you, either at your home or at your accommodation at your destination. The airline should offer this service to you anyway, but make sure.

3. See if you can get a refund

If your baggage is lost, you may be able to get a refund for your checked baggage fees, but again, you need to make sure this is confirmed as soon as possible.

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4. Keep receipts

If you are stuck without your luggage for several days, you will likely need to purchase clothes, toiletries, and other essentials to keep you going until you get them back. If this is the case, be sure to keep all of your receipts, as you should be compensated for them.

5. Check the insurance

Be sure to check whether or not travel insurance covers lost baggage. If not, it may even be worth checking your home insurance or the credit card you used to book the flight as these have sometimes lost baggage benefits.

6. Check your luggage carefully once you have collected it.

Make sure to check for damage, as the airline needs to repair or replace the bags if they are damaged. You should also make sure that nothing is missing.

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