Customers at Paradies Lagardère outlets at 20 additional airports in the US and Canada can now scan and pay for the products they select with their own mobile device without having to go to checkout.
The US-based retailer is expanding service after pilots at Fort Lauderdale-Hollywood International Airport in Florida and Charlotte Douglas International Airport in North Carolina received an average customer satisfaction rating of 4, 85 out of 5 and saw over 90% of customers make a purchase after opening the app.
Paradies Lagardère uses MishiPayScan, Pay & Go’s mobile self-service payment technology, which allows users to access the service through their mobile device’s browser without having to download a dedicated application.
The technology is “completely contactless and frictionless and requires no additional infrastructure to capture customer engagement and sales,” explains Paradies Lagardère.
“Using their own mobile devices, travelers simply select the items they want, scan the barcode, and pay and go – without the need to interact with staff or waste time in line. at a cash register. “
“Store associates were able to reallocate part of their transition from running a cash register to other valuable tasks such as restocking, sanitizing high traffic areas and assisting customers,” adds the retailer. .
“This result has brought great value at a time when staffing continues to be a significant challenge across the retail industry.”