UNITED STATES. PHL Food & Shops, the manager of the Philadelphia International concession program, introduces SkySquad concierge service at the airport. Philadelphia is the sixth airport in the United States to offer SkySquad services, with dedicated on-site assistants assisting travelers with their journey.

SkySquad has also partnered with AtYourGate, the airport food delivery and retail service, which will also help customers deliver to their gate.

SkySquad Offers New Stream of Personal Services Revenue for Philadelphia Airport and PHL Food & Shops

“We are delighted to bring SkySquad to Philadelphia,” said Mel Hannah, vice president and general manager of MarketPlace PHL. “We’re always looking for ways to improve the traveler experience, and SkySquad’s offerings will do just that.

SkySquad offers à la carte services including assistance from arrival at the airport to the ticket office, security; childcare and baggage assistance; contactless food delivery; and even monitor travelers’ luggage while they grab a snack or use the bathroom. These services start at US $ 49.

“We are delighted to bring SkySquad to Philadelphia International Airport,” said Julie Melnick, CEO and Founder of SkySquad. “Our mission is to reinvent the airport experience by helping travelers. Now travelers can experience the joy of traveling without worrying about the stress that comes with it. Our team of airport assistants will meet you at your car door and support you until the minute you step onto the catwalk.

The Moodie Davitt Report launched a publication called Airport Consumer Experience, in association with Airport Dimensions, devoted to airport customer services and experiences.

To subscribe for free, please send an email to [email protected] titled “Customer Experience at the Airport”. All stories are permanently archived on the Airport Consumer Experience page of this website.


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