‘Queue chaos’ at Birmingham Airport as holidaymakers are forced to wait outside – updates


Thousands of passengers were stuck in long queues at the gates of Birmingham Airport this morning as around 7,500 people passed through the terminal at the start of the peak.

Holidaymakers reported ‘absolute chaos’ as queues for security were seen snaking out of the airport gates and along the building.

Queues had thinned considerably by 10.30am on Monday May 9, while photos and video footage taken by frustrated passengers show hundreds of travelers queuing to enter the airport earlier, with flights delayed up to an hour.

Travelers said “thousands” of people were stuck in a queue that could be “a mile” long at its peak.

It’s the latest in a string of problems to hit the understaffed BHX after weeks of complaints from flyers about long queues and security delays.

An airport spokesman said around 7,500 people had been booked to fly during the peak of dawn, prompting the decision to queue security outside. They said the lines were “long but managed and moving”.

Similar scenes were seen at the city’s airport over the weekend, prompting airline TUI to apologize to travelers passing through the terminal on Saturday.

Last week, airport general manager Nick Barton admitted the chaos would continue for several weeks. Speaking to BBC Radio WM, he blamed a 12-week “lag” between the recruitment of new staff and their commissioning. He said: ‘It is still the legacy of the industry which is being reignited by the government scrapping the rules in mid-February.’


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