Some WestJet services resume after Saturday’s tech outage, flights grounded and passengers stranded

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WestJet said early Sunday that its technology systems were back online, but it would take time to get its schedule back on track.

Update: WestJet said early Sunday its planes were flying again after a technology outage on Saturday forced the cancellation of many flights, but it would take time to get its schedule back on track. He posted this statement on Twitter: “All systems are now live and stable. Unfortunately, we anticipate further disruptions as we work to recover from the system-wide outage. We sincerely apologize for the inconvenience. important.”

Online departure and arrival boards for airports across Canada listed several cancellations for WestJet morning flights, including a 6 a.m. departure from Victoria to Calgary and a 6:05 a.m. departure to Vancouver. But many flights for later in the day were listed as on time.

In response to a question on Twitter, a WestJet representative said early Sunday: “Rebuilding a schedule takes time to get new crews, new landing windows and getting planes where they were originally supposed to go.”

The airline did not explain why its technology systems failed.

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WestJet suffered what it called a “system-wide outage” on Saturday that delayed or canceled flights.

The issue has stranded WestJet passengers at airports across Canada.

Late Saturday and early Sunday, online departure and arrival boards at airports across the country showed many WestJet flights being delayed or canceled.

In a line of hundreds at the WestJet counter at Vancouver International Airport late Saturday, passengers said they had received no information about flight availability.

After a long queue, they were offered a hotel room in the airport area for the night (until they were exhausted) and reimbursement for meals and taxi fares. Some passengers bound for Victoria opted to stay in a hotel for the night and then proceed to Tsawwassen for a ferry ride.

WestJet said its contact center was unable to access customer reservations due to the outage. He did not provide a reason for the outage.

Calgary International Airport said in a Twitter post that passengers passing through its airport may be delayed “due to a global WestJet computer outage.” He said passengers should check with their airline for flight information.

WestJet did not say when service will be restored.

“WestJet is aware of a system-wide outage which is impacting operations and we continue to work to bring all systems online,” WestJet media relations adviser Madison Kruger said. , in an emailed statement.

“We apologize for the inconvenience this is causing customers, as unfortunately the impact of the outage is still being felt on our operations and is now resulting in additional cancellations and increasing delays.”

Vancouver Airport said in a statement on Saturday evening: “WestJet’s operations are currently impacted by a system-wide outage which began on November 5, 2022. The impact of the outage is causing delays and cancellations WestJet flights at Vancouver International Airport ( YVR).”

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