Understaffed hotels find ways to be creative to meet demand


NASHVILLE, Tenn (WTVF) – Concerts, festivals and more take place in Nashville as we continue our rebound from the pandemic.

While it’s great that people are coming back to town, hotels are struggling with multiple shortages.

Leesa LeClaire is the general manager of Hilton Nashville Airport and says the pandemic has brought hard times for the hospitality industry.

“It’s a stretch for everyone right now.”

Hotels around Nashville are welcoming more and more guests as concerts and live events return to Music City.

“March was a bit painful because we really had a faster occupancy rate than we saw it happen faster than expected,” said LeClaire.

Many hotels face a shortage of employees, but they also find themselves in another predicament.

“We’re really struggling with human resources and with supply chain resources, things like getting chlorine for the pool and soaps and shampoos for the room amenities.”

LeClaire says that in order to be accommodating, they have to be creative.

“People don’t change their sheets every day at home. And so, we don’t do that here too and I think people are okay with that,” LeClaire said.

Hilton offers its guests the option of turning housekeeping services on or off.

“We have been able to get creative with our staff, we have room attendants who clean the rooms later in the day,” said LeClaire.

The Hilton, like many others, is hiring and in desperate need of workers.

Until then, they ask everyone to be patient.

“It’s always easier to manage when you’re still not full or always full. It gives stability to the number of hours you can give to the people and the supplies you need to buy, so I think it does. there is a light at the end of the tunnel. I am very hopeful, ”said LeClaire.

There are more than 1,600 hotel vacancies in Nashville according to the American Hotel and Lodging Association.


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