easyJet has canceled hundreds of flights, wreaking havoc on travelers to and from the UK. The airline said this was due to high levels of illness among employees caused by the coronavirus.
The airline canceled 22 flights including trips across the country from Friday, leaving some passengers stranded. A total of 62 flights scheduled for today (Monday) have been withdrawn, the majority of which were announced at short notice on Saturday.
An easyJet spokesperson said: “Due to the current high rates of Covid infections across Europe, like all businesses, easyJet is experiencing higher levels of employee illness than usual. We have taken steps to mitigate this through the provision of an additional relief team this weekend. , however, with the current levels of illness, we have also decided to make some cancellations in advance which were intended to consolidate the flights where we have multiple frequencies so customers have more options to rebook their trip, often on the same day.
“Unfortunately, it has been necessary to make additional cancellations for today and tomorrow. We apologize for any inconvenience this may cause customers on the affected flights. We have made 62 pre-emptive cancellations for flights to and from from the UK for tomorrow, which is a small proportion of tomorrow’s total flight schedule, which was expected to be over 1,645 flights, and we canceled the majority of those yesterday.
easyJet said affected customers have been contacted and can rebook alternative flights or receive a voucher or refund. But what are all the options available to passengers whose easyJet flight has been canceled or delayed?
Firstly, travelers will need to keep up to date with their flight with easyjet via their Flight Tracker, also accessible via their mobile app. If your flight is more than two days early, easyJet asks passengers to log in using their booking reference and name or account details.
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If your flight is cancelled, easyJet advises that there are several options available, which can be quickly requested via Manage Bookings on their website or via the easyJet app:
- Change flights for free. Travelers can search for easyJet flights and make changes to their booking through Manage Bookings. When making changes online, passengers can choose from any other flight on the same itinerary. If travelers wish to change their departure or arrival airport to another in the same country, easyJet says they will need to contact their customer service.
- Choose a voucher for the full value of a booking. The voucher is valid for 12 months from the date of issue. Travelers can request the voucher through Manage Reservations.
- Request to be reimbursed. easyJet passengers can get a refund for the full value of their booking. Refunds will be issued to the account the travelers made the booking with. easyJet claims to process refund requests within 7 days and may take a few additional days to arrive in your bank account. Once an online refund request has been submitted, it can be tracked here.
For those who have booked through a tour operator or travel agency, easyJet says they will be able to help you with your travel plans. You can also choose to manage your easyJet flights directly in Manage Bookings. If you need further assistance and your agent is unable to help, easyJet urges passengers to contact their customer services team and remember to inform your tour operator or travel agent. of any changes you make.
If your flight is cancelled, easyJet will offer you a hotel room for the night, if you need it. If you are eligible, you can request a room after being transferred to a new flight on their app or in Manage Bookings. If you require a wheelchair accessible room, please contact their customer service team.
If you are at the airport and unable to connect to the internet, easyJet says its ground crew can help. easyJet said it would always do its best to provide customers with overnight accommodation. In times of widespread disruption this is not always possible, so they may ask you to find your own accommodation. In this case, easyJet asks you to look for 3-star accommodation or equivalent such as Premier Inn, IBIS, Holiday Inn, Hotel Formule 1, Travelodge or Motel-One.
If you choose to book more expensive accommodation when equivalent hotels within easyJet’s suggested range were available, they will not be able to refund the full cost of accommodation. Please keep the invoice with VAT to claim your expenses.
Alternative transportation to my final destination
If your flight has been cancelled, easyJet will try to find you an easyJet flight to your final destination within 24 hours of your original flight. You can find available flights and transfers on our Flight Tracker or under Manage Bookings.
If there is no easyJet flight available to take you to your destination within 24 hours, you have the option of transferring to another airline, taking a train, bus or renting a car . Alternate transportation must be made under comparable transportation conditions to your destination and you will be entitled to claim reimbursement of reasonable transportation costs. easyJet urges travelers to ensure they get an itemized receipt.